Top-Notch Customer Service

AVC has always been exceptional in assisting with all my needs, especially in times of crisis.  I have never had to compare services with other IT vendors, as AVC has exceeded my expectations for years.  I would recommend them to anyone looking for top-notch customer service.

Rob Thomas Owner
Thomas Law

Prompt, Friendly, Knowledgeable, and Reliable

We have been AVC clients for over 21 years and recommend them to all of our friends and associates. Their staff is prompt, friendly, knowledgeable, and reliable. We would not consider working with another IT company.

Kim Rexroat Norle Investments, Inc.

One-Stop-Shop for all our IT needs

The biggest benefit of using AVC is that they are a one-stop-shop for all of our technology needs, e.g. computers and phones.  When I joined the company, we used them for various back-office help and have since continued to add more and more services each year.  I love the fact that AVC is local, and I feel like we get that personal touch. I know that if I have an emergency I can call and get it worked on or resolved right away. They have great people and excellent customer service!  You won’t be disappointed.

Kelly Merket Executive Assistant
Wurster Construction

Peace of mind…

The single biggest benefit is peace of mind. We had a hit or miss kind of IT system before which left the library vulnerable and provided inconsistent service to staff and patrons, a lot like a used car lot with only some of the vehicles locked. The AVC team reworked and updated equipment, established security protocols, and made recommendations for future upgrades, all while offering competitive pricing. The thing that I appreciate the most, though, is personal attention and communication. The AVC team works with you, not just for you. They are professional, knowledgeable, and friendly. Hiring AVC as our IT company was the best decision for our library.

Judi Terpening Director
Jefferson County Public Library

Old Way is the Hard Way

I am going on my 7th year as Director.... I did the bills the "old way" for our Board meeting last week and it took me several hours between all of the paperwork and going back and forth between Excel and the printer. I entered them into AVC today, and it literally took me just about half an hour.

Jennifer Stranger Director
Roachdale-Franklin Twp. Public Library

Professional top-of-class expertise in IT

The biggest benefit of using AVC is the professional top-of-class expertise in IT, especially in the library space.  Whether it's a small issue or something complex, AVC's people are truly the best to work with.  Their responses are attentive, knowledgeable, quick, and professional.  Their service and support take all the stress and anxiety out of resolving issues that arise.  My experiences with AVC have been excellent; I can't find anyone I would recommend more highly.  They make my work-life better and easier.  You'd be hard-pressed to find a nicer and better group of people.

Alexandra Kahn Union City Public Library

Help when I need it, that is Peace of Mind

I am new to fund accounting and walked into my position as a complete novice. AVC has helped me to navigate through the details of using the program. They are always quick to answer and call back if necessary. They never make me feel dumb and I know when I call that I will get help. That is Peace of Mind!

Kim Blaha Syracuse Public Library

With THIS software, bookkeeping is fast and with fewer errors

We like the easy-to-use program and the quick friendly support.  No question is too stupid to ask and they are patient with their clients that have little computer knowledge.  Today our bookkeeper had an error and she called AVC. They found the error and started working on the problem right away.  No waiting!  Everything was done in an hour. The biggest benefit we have received is a big decrease in bookkeeping hours.  We were doing it on paper and with the software, things are much faster with fewer errors.

Sue Waibel Director
Remington-Carpenter Public Library

Focus on our library’s goals and budget

With AVC, we have a comprehensive, long-term technology plan focusing on OUR library’s goals and budget.   They use their library technology expertise to help us be strategic in preparing for the future.  AVC has helped protect us from attacks better than any other firm we have worked with. From day one, they were able to identify our vulnerabilities and create a plan to resolve them. We are now confident our staff and patron information is safe.  They are very responsive, and you will like the staff you work with.

Cheryl Dobbs Director
Greenwood Public Library

This software simply makes SENSE

When I started working at my library, the accounting software in place was not AVC’s.  Two years in, I switched to AVC and I am so glad I did!  (1)I appreciate the professional attitude of the AVC staff.  I have never once felt like a bother or felt incompetent.  Every question I’ve had, whether a software or accounting question, has been promptly answered. (2)AVC is very user-friendly.  The software simply makes sense.  I do not have an accounting background, which isn’t a problem because AVC makes sense for anyone. (3)AVC is just enough and no more.  It does exactly what I need and doesn’t confuse me with extraneous screens or options.

Beth Treaster Director
Centerville-Center Township Public Library

Never have to worry about Technology

AVC consistently provides service in a way that a library will not have to worry about their technology.  If we do have issues they are addressed in a timely fashion and we rarely have much, if any, downtime.  We always feel that AVC has great knowledge and understanding of our situation and history.  They are very thorough in analyzing our library needs and offering different options and services to match those needs and our budget.

Eric Hinderliter Director
Jay County Public Library

Professional, Friendly, and Attentive

There is no better firm to understand or assist with the current and future needs of libraries in Indiana than AVC.  They are professional, friendly, attentive, and always allow me to feel like a professional. When we needed to purchase new computers, they were able to offer suggestions and solutions that fit our needs and budget. Whenever I have a question or an issue, response time is excellent. I have worked with other companies in the past, and they greatly pale in comparison.

Brenda J. Campbell Director
Hagerstown-Jefferson Township Library

Accurate and Efficient Software

AVC has done a great job keeping abreast with the changing laws and changing needs of the libraries.  We are blessed to have someone that wants to help us achieve success in providing an accurate and efficient software package.

Janet Wallace Director
Shelby County Public Library

This software makes the Auditors happy!

We recently underwent an audit for 5 years and the examiner had lots of positive things to say about the reports I was able to give him from AVC and commented that it was better than other systems he had seen libraries using.

Shannon Phipps Switzerland Public Library

Top-Notch Customer Service

The biggest benefit to having AVC Technology as our IT services provider is that they go above and beyond to assist me with whatever hurdles I may encounter. Prior to taking on the role of Director, my jobs only utilized pretty basic technology skills. AVC's team has been extremely patient and understanding as I learn and utilize technology more.

Kay Hugus St Nichols Early Learning Center

Don’t understand IT?  No problem…

The thing that sets AVC apart from other IT firms is their commitment to helping their customers find options best suited for their individual budgets and needs.  They work together to make sure that the services they recommend work best for whatever customer they are serving at the time and use language that you can easily understand and explain the importance of each of the recommendations.

Debbie Kean Bicknell-Vigo County Public Library

Commitment to helping what best suits your needs

The thing that sets AVC apart from other IT firms is their commitment to helping their customers find options best suited for their individual budgets and needs.  They work together to make sure that the services they recommend work best for whatever customer they are serving at the time and use language that you can easily understand and explain the importance of each of the recommendations.

Debbie Kean Bicknell-Vigo County Public Library

Way more than JUST a business

Thank You for all you all do to make our library's techy side run so much smoother.  I have never had to worry that something would not get fixed promptly since we started with the purchase of our Payroll and Accounting systems in 2011 and more recently desktop computers, servers, etc. from AVC.   You all are living proof that Personal caring service delivered on time is key to developing an ideal working relationship with vendor and customer.  AVC is not just a business.  You go way beyond that.  You are a group of very dedicated and caring individuals focused on delivering the highest standard of service.

Debbie Kean Director
Bicknell Public Library

The Quality for the cost is EXTRAORDINARY

The quality of service we receive for the cost is extraordinary. AVC has specific knowledge and software for libraries and are always available to answer questions. I have never felt like I didn't get an answer or was brushed off for anything, no matter how small the problem may seem. They always work within our budget. They don't just quote us the best of the best on everything (although I would love if we could afford that!) but instead quote within our means. Finally, the personal service of going above and beyond will never go unnoticed here.

Kyle Qurazzo Shelbyville-Shelby County Public Library

IT System that works for us!

AVC Technology not only provides a good product but also excellent support and training.  With their recommendations, guidance, and patience, we have IT systems that work for us!

Mary Lou Bruns Shelbyville Public Library