About the Role

We’re on the hunt for a sharp, resourceful, and slightly caffeinated Tier 3 Systems Engineer to join our powerhouse MSP team. If you thrive in a fast-paced, ever-changing environment where no two days look the same — and you love solving complex tech puzzles — this role is for you. You’ll be the person others call when the server’s acting up, the cloud is feeling moody, or the Wi-Fi has a mind of its own.

Key Responsibilities

  • Serve as the final escalation point for complex technical issues — if Tier 1 and 2 can’t fix it, you’re the superhero they call.
  • Tackle advanced system and network incidents across cloud and on-prem environments with calm professionalism (and maybe a touch of sarcasm).
  • Administer and optimize Windows Server, Active Directory, and virtualization platforms (VMware, Hyper-V) while making it look easy.
  • Keep Microsoft 365, Azure AD, Exchange Online, and related cloud technologies running smoother than a fresh patch install.
  • Plan, deploy, and support IT infrastructure projects that make our clients’ tech dreams come true.
  • Configure routers, switches, firewalls, and VPNs (Cisco, Fortinet, Ubiquiti, SonicWall — you know the drill).
  • Champion cybersecurity best practices — patch, protect, and politely panic when someone clicks that suspicious email link.
  • Automate all the boring stuff using PowerShell, Python, or RMM tools — because you’re clever like that.
  • Document and standardize everything so future you (and your teammates) don’t have to reinvent the wheel.
  • Communicate clearly with clients and teammates — whether you’re explaining DNS to a CFO or walking a junior tech through Group Policy.
  • Mentor junior technicians and contribute to a culture where learning, laughter, and late-night troubleshooting coexist harmoniously.

Required Skills & Qualifications

  • 5+ years of experience in IT support, systems administration, or engineering — ideally in an MSP where coffee is its own food group.
  • Deep expertise with Microsoft technologies: Windows Server, Active Directory, Group Policy, DNS/DHCP, Microsoft 365, Azure, Intune, Exchange Online.
  • Solid networking chops — VLANs, routing, switching, VPNs, and firewalls are second nature to you.
  • Experience with virtualization (VMware ESXi, Hyper-V) and storage solutions (NAS/SAN).
  • Understanding of cybersecurity fundamentals and best practices — you patch faster than hackers can scan.
  • Scripting and automation skills (PowerShell preferred) — because typing the same thing twice is a sin.
  • Excellent communication, documentation, and troubleshooting skills — you can explain a subnet mask without losing your audience.
  • Certifications like Microsoft Certified: Azure Administrator, CompTIA Network+/Security+, or Cisco CCNA are a big plus (and earn you bragging rights).

Preferred Qualifications

  • Experience with RMM and PSA tools (ConnectWise, Datto, etc.).
  • Comfortable in Linux and macOS environments — because not every client speaks Windows.
  • Background in project management or client account technical ownership.
  • Ability to juggle multiple clients, priorities, and pings on Teams without losing your cool.

Why Join Us

  • Work in a fast-paced, high-energy MSP where every day is different (and occasionally heroic).
  • Be part of a team that works hard, laughs harder, and supports each other through every reboot.
  • We take our tech seriously — but not ourselves. Expect memes, banter, and team lunches alongside server builds.
  • Opportunities to grow your skills, lead projects, and make a tangible impact in client environments.
  • Competitive pay, solid benefits, and a culture that values both excellence and humor.